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Store Policy

Shipping

We offer free ground shipping within the continental 48 states. Shipping charges will apply to AK, PR, HI, and Canada. Shipping and handling charges are not refundable.

Currently, we only ship items to the United States and Canada. Buyers are responsible for additional COD charges, VAT, brokerage fees, duty, or custom fees and taxes. Shipping charges will be calculated when you check out. We don't take the responsibility for delays and extra charges that may occur during custom inspections of the international shipments. Shipping and handling charges are non-refundable. It is the buyer's responsibility for the cost of return shipping.

We use FedEx, USPS and UPS for fast reliable shipping. We reserve the right to determine the best shipping method and carrier available. During check-out, you can choose from free ground shipping, FedEx Express Saver, 2-Day Shipping, Standard Overnight, Priority Overnight or First Overnight.

Shipping time is different depending on the shipping methods and carriers. For your reference, please view the following map of transit time of ground shipping from the origin ZIP/Postal code. Please be noted that this is just the estimated time, it is not guaranteed. If you want to make sure of the delivery date, you must pay for express delivery, including 3-day (express saver), 2nd-day, or standard overnight.

If you would like to request Saturday Delivery for your order, please call 866-888-2452 to arrange for Saturday Delivery with a sales agent. Saturday Delivery options cannot be configured online.

Warranty
All products carry a 1-year warranty from the date they were shipped unless otherwise indicated. A 2 or 3 year warranty plan is also available for purchase. Our warranty covers all product malfunctions and defects. Our warranty does not cover acts of nature, crime, and/or misuse. Examples include lighting strikes, vandalism and improper installation and or use. Our warranty will not cover anything that has been smashed, broken or burned. We reserve the right to determine if the product is within warranty or not.
Return & Replacement

If for any reason you are not satisfied with your purchase, simply return it within 30 days and we will replace it or refund the cost of the item (excluding shipping fees). All items must be returned in their original condition. Defective items returned within the manufacturer's warranty period (or within 12 months if there is no manufacturer warranty) will be replaced or repaired at no cost to you. If your order arrives either missing parts or including incorrect parts that are inconsistent with your order invoice, you must notify us within 30 days of the invoice date so that we may rectify the processing error.

For all returns, you must fill out a Return Request using our Return Request Form. You can fill out the form online or call 866-888-2452(Mon-Fri. 8:00am-6:00pm CST) to request a RMA number (return merchandise authorization). This number must be on your return shipping label and in the box. All items must be returned in their original condition. Defective items returned within the manufacturer's warranty period (or within 12 months if there is no manufacturer warranty) will be replaced or repaired at no cost to you.

Payment

US Customers: We accept AMEX, VISA, Master Card, Discover, PayPal, cashier's checks, money orders and bank wire. We do not accept personal checks. If your credit card "ship to" and "bill to" address are not the same, then the "ship to" address must be on file with your credit card company.

International Customers: We accept AMEX, VISA, Master Card, Discover, PayPal and bank wire transfer.

PayPal Payments: All PayPal customers must have a verified PayPal account and confirmed shipping address. Orders paid through ineligible PayPal accounts will not be processed.

Government/School Purchase Orders: We accept Purchase Orders from all government agencies and schools. Please contact us at 217-903-5746 Ext 1 for details.

Sales Tax

All purchases from Illinois will be charged with sales tax automatically. If you are a tax exempt company in Illinois and do not wish to be charged sales tax, please call in your order and let our sales staff know you are tax exempt. You will need to fax in your sales tax exemption certificate to 217-351-2929. We cannot refund your tax once the order has been placed online.

Technical Support

We value your business and have compiled extensive documentation on various CCTV related subjects to ensure successful implementation of your project. You may download guides and tutorials, including setup and configuration for PC-Based DVRs, standalone DVRs, cameras, etc. We provide FREE lifetime support if you need technical help with any products you have purchased from us. Simply call 217-903-5746 (Mon.- Fri. 8:00am - 6:00pm CST) or e-mail us at support@cctvhotdeals.com.

Dealer Program

If you are an installer, reseller, or wholesaler, you may apply for an account on our partner website www.ep-surveillance.com. www.ep-surveillance.com provides ZMODO products at wholesale prices. You must provide the physical business tax ID and fill out the online application in order to apply for a wholesale account.

Please go to http://www.ep-surveillance.com/customer/account/create/ or call 217-903-5746 (Espa?ol ext. 8104) for further information.

Privacy Policy

This is the web site of:

CCTVHotDeals, 1604 S. Neil Street, Champaign, IL, 61820

We can be reached via e-mail at support@cctvhotdeals.com or you can reach us by telephone at 217-903-5746.

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our web page and business.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

We do not provide site visitors with access to information that we have collected and that we maintain about them. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address or by calling us at the above telephone number.

With respect to security: When any personal information (personal data, billing information, etc) is collected, we will always use 256bit encryption to pass your information to us. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

Limitation of Liabilities

CCTVHotDeals.com does not represent that the products and services it sells may not be compromised or circumvented; that the product will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the products or services will in all cases provide adequate warning or protection. Customer understands that a properly installed and maintained video monitoring system may only reduce the risk of burglary or robbery, but it is not insurance or a guaranty that such will not occur or that there will be no personal injury or property loss as a result. Consequently, CCTVHotDeals.com shall have no liability for any personal injury, property damage or other loss based on a claim that the products or services failed to operate or give warning.

Neither CCTVHotDeals.com nor CCTVHotDeals.com's affiliates, employees, or agents will be liable to customer or to any third party for any direct, indirect, incidental, special, punitive, consequential or other damages, losses, allegations, claims, suits or other proceedings, expenses, liabilities or costs (including legal fees) including loss of profits, earnings, business opportunities or data, costs of procurement of substitute goods or services or personal injury (including death) resulting from, arising out of or in connection with, directly or indirectly, customer use of CCTVHotDeals.com's equipment, services, or installation activities or customer reliance on any other use of the equipment or services.

Installation of video surveillance equipment is performed by third party independent contractors.

CCTVHotDeals.com may assist the customer in finding local installers and help coordinate installation activities. However, under no circumstances shall CCTVHotDeals.com be held liable for damages to customer's property, building, and personal injury, loss of profits, earnings and cost of procurement of substitute goods arising out of or in conjunction with installation activities. Any and all customer's claims arising out of or in conjunction with installation activities shall be directed to the third party installer. It is the responsibility of the customer to ensure that the installer has proper liability/insurance coverage and/or properly licensed.

In no event shall CCTVHotDeals.com's total liability for any or all breaches of warranty exceed the actual amount of hardware purchased by the customer from CCTVHotDeals.com.

CCTVHotDeals.com will not be responsible for the loss of any information/video. In the event of any loss in connection with CCTVHotDeals.com's equipment failing, CCTVHotDeals.com's sole remedy shall be the replacement of failed equipment.

The customer agrees that all actions or proceedings arising in connection with this Policy shall be tried and litigated exclusively in the State and Federal courts located in the County of Champaign, State of Illinois. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Policy in any jurisdiction other than that specified above.